Reference

How We Handle Your Account Information

We collect and protect the details you share when you open an account, fund via bKash, Nagad or Rocket, and play on tkak.

Account registration dataWallet transaction recordsDevice and session logsContact preferencesVerification documents

Explore Lobby Read FAQ

Get Help With Privacy Questions

If you want to see what data we hold, ask us to correct an error, or request deletion of your account information, reach us through any of the channels below. Our team reviews privacy requests within a few business days and will guide you through the steps, including any identity checks we need to complete before releasing or changing your records.

Team online

Live chat

Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. We will route you to a specialist who can pull your account record and explain what data we hold and how to update or remove it.

Email

Send your request to our support address with your registered mobile number and a brief description of what you need. We reply with the information or the next steps, such as uploading a photo ID if you want us to delete records tied to your wallet transactions.

Account settings

Log in, go to the privacy tab under your profile, and toggle your marketing preferences or download a copy of your transaction history. For deletion requests or deeper changes, contact us directly so we can verify your identity before acting.

What This Policy Covers

tkak Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with tkak, we ask for your mobile number, email and a password so you can log in securely. Each time you send taka from bKash, Nagad or Rocket, we record the transaction ID, amount and timestamp to match the deposit to your account

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balance. We store your device type and IP address to detect unusual login patterns and prevent unauthorised access. If you request a withdrawal, we collect the wallet number or bank-account details you want us to send funds to, and we may ask for a photo ID
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or utility bill to verify your identity before releasing the payment. We do not share your personal information with third parties for their own marketing purposes. Our payment processors see only the transaction data needed to clear deposits and withdrawals; game studios receive a session token
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but not your name or contact details. We use cookies to keep you logged in across page refreshes and to remember your language preference. You can disable cookies in your browser, but some account features may not work. We retain transaction records for the period required
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by anti-money-laundering guidelines in the jurisdiction we operate under, then archive or delete them. Access to our platform is subject to local law in Bangladesh and other eligible regions; we do not guarantee availability where online gaming is restricted. If local rules change, we may adjust
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how we collect or store data to stay compliant.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect Your Information

Your account password is hashed before storage so even our engineers cannot read it. Deposits from bKash, Nagad and Rocket travel over encrypted connections, and we store only the masked wallet number on our servers. Session cookies expire after a set period of inactivity, forcing a fresh login. We apply these layers to reduce the risk of data leaks and keep your personal details secure while you play.

Encrypted connections

Every page on tkak loads over HTTPS, wrapping your login credentials, wallet details and game sessions in transport-layer encryption so they cannot be read in transit between your device and our servers.

Password hashing

We run your password through a one-way hashing algorithm before storing it. When you log in, we hash what you type and compare the result rather than keeping your plain-text password on file.

Transaction logs

We record each bKash, Nagad or Rocket deposit with a transaction ID and timestamp, storing the data in a secure database that only authorised staff can access for account reconciliation and dispute resolution.

Cookie management

Session cookies remember your login and language choice but do not track browsing on other sites. You can clear them anytime from your browser settings; doing so will log you out and reset preferences to default.

Privacy Policy FAQ

We collect your mobile number, email address, password, date of birth and the country you are registering from. If you deposit or withdraw, we also store the wallet number or bank-account details you provide and any verification documents you upload.

We record the transaction ID, amount and timestamp each time you send taka so we can match the deposit to your account balance. We do not share this data with third parties except the payment processor who clears the transfer and, if required, regulators conducting compliance audits.

Yes. Log in, open account settings, and go to the privacy tab where you can download a summary of your profile and transaction history. For a complete data export, contact support with your registered mobile number and we will prepare a file within a few business days.

We retain transaction logs for the period required by anti-money-laundering guidelines in the jurisdiction we operate under, typically several years. Profile data remains active as long as your account is open; if you close it, we archive or delete non-essential records after the mandatory retention period.

No. We do not sell, rent or share your contact details with third parties for their own marketing. We may send you promotional messages about our own offers, but you can opt out in account settings or by clicking unsubscribe in any email.

Contact support by email or live chat, confirm your identity with your registered mobile number or a photo ID, and ask for account closure. We will delete your profile and non-essential data, keeping only transaction records required by law for the mandatory retention period.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBaccarat StarLight InfoTkak Banking

How We Handle Your Account Information

Get Help With Privacy Questions

Live chat

Email

Account settings

How We Protect Your Information

Encrypted connections

Password hashing

Transaction logs

Cookie management

Privacy Policy FAQ

01 What personal data does tkak collect when I register?

02 How do you use my bKash, Nagad or Rocket transaction details?

03 Can I see or download the data you hold about me?

04 How long do you keep my account records?

05 Will tkak sell my email or phone number to advertisers?

06 How do I delete my account and personal data permanently?

Privacy Policy

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